Big news for bank locker users: PNB has reduced locker charges; find out how much you will have to pay now?

PNB’s New Locker Policy Brings Major Savings and Updated Rules for Customers

PNB Reduces Locker Rent Across All Branches: Check New Rates, Rules, and Free Visit Limits

Punjab National Bank (PNB) has announced a significant revision in its locker rent charges, giving a major relief to its customers. The new rates will be applicable 30 days after their publication on the bank’s official website, as per the circular released on October 16, 2025.

The revised policy not only reduces locker rents across rural, semi-urban, urban, and metro branches, but also simplifies the locker access and operational rules, making it easier and more affordable for customers to safeguard their valuables.

PNB Locker Charges Reduced Across All Categories

Under the new structure, locker charges have been slashed for all locker sizes — from small to extra-large. Below is a comparison of the previous and new rates announced by the bank:

Locker Type Rural (₹) Semi-Urban (₹) Urban/Metro (₹)

Small	750 (Earlier 1,000)	1,150 (Earlier 1,500)	1,500 (Earlier 2,000)
Medium	1,900 (Earlier 2,500)	2,250 (Earlier 3,000)	3,000 (Earlier 4,000)
Large	2,500	3,000	5,500
Very Large	6,000	6,000	8,000
Extra Large	10,000	10,000	10,000

These new rates reflect PNB’s effort to make locker services more accessible and affordable for customers in every region — from small towns to metropolitan areas.

12 Free Locker Visits Per Year, ₹100 Thereafter

PNB continues to offer 12 free locker visits every financial year. However, if a customer exceeds this limit, a nominal fee of ₹100 per additional visit will apply.

When opening a new locker, customers will be required to acknowledge in the lease agreement:

“I/We agree to pay ₹100 per visit after exceeding 12 free locker visits per financial year.”

This transparency ensures customers are fully aware of their usage and charges upfront.

Conditions for Breaking or Reopening a Locker

The bank has outlined specific circumstances under which a locker may be broken open:

Lost key: If a locker holder loses the key and requests the bank to open it, all associated costs will be borne by the customer.

Legal or government orders: Lockers can be accessed or broken open if directed by a court or government agency with proper authorization.

Non-compliance by the locker holder: If a customer fails to comply with locker terms or ignores bank correspondence, the locker may be reclaimed by the bank after due process.

Three-Step Notification Before Locker Breakage

Before taking any action to break a locker, PNB will notify the customer three times — through:

• A registered letter sent to the customer’s address.

• A registered email.

• An SMS alert on the registered mobile number.

If the letter returns undelivered or the customer cannot be reached, the bank will issue a public notice in two newspapers — one in English and one in the local language — giving 15 days’ time for the locker holder or their representative to respond.

All returned correspondence will be documented and kept on record along with postal remarks, ensuring full transparency and accountability.

Why This Update Matters for Customers

PNB’s new locker policy marks a pro-customer shift in banking operations. By reducing locker rents and offering a clear, standardized framework for locker access, the bank aims to improve customer satisfaction and trust.

The move also comes at a time when bank locker services are seeing high demand due to increased financial awareness and safety concerns among depositors. Affordable pricing, fair terms, and transparent communication make this update a welcome step for millions of PNB account holders.

Final Takeaway

With reduced locker fees, simplified visit rules, and stronger customer safeguards, Punjab National Bank’s latest update ensures a balance between affordability, security, and convenience.

For customers, this means lower annual costs, easier locker management, and greater peace of mind — all while knowing their valuables are protected under a customer-friendly policy.